Microservices development teams are constantly seeking to reduce complexity and ship quickly while enabling scalability, reliability, and efficiency. Dapr has emerged as a game-changing open source project for building distributed applications and supporting the work of platform engineering teams.

But as with any powerful tool, leveraging Dapr to its fullest potential often requires expertise, guidance, and support – especially when moving to production. That’s where Diagrid can help, offering a safety net and enhancements for teams building mission-critical applications with Dapr Open Source Enterprise Support.

Dapr Open Source Enterprise Support provides organizations with a bespoke package which includes direct access to Dapr experts and guaranteed support for critical issues. Our support offering is designed to help teams confidently adopt Dapr and scale their applications.

How Enterprises are using Dapr Support:

Here are some recent examples of how the Diagrid team has supported enterprises run Dapr in production at enterprise-scale:

• HDFC, India’s largest bank, built their production system Governor on Dapr. It manages United Payments Interface (UPI) transactions scaling to over 750 million transactions monthly. Diagrid’s open source engineering team acts as a second line of defence, consistently tackles bugs and features in the Dapr project for HDFC, allowing them to continuously upgrade their core banking systems with confidence. Read the Dapr case study here.
• One of the largest credit score agencies in the USA faces the stringent financial regulations of the credit industry, making it imperative that they receive timely version updates when CVEs are raised, so that no unwanted exposures happen. Dapr Open Source Enterprise Support ensures that they address all such security vulnerabilities within the required timeframe.  Find out more about their implementation in this presentation.
• Carl Zeiss Vision has baked Conductor (a component of Dapr Support) into their daily practices and calls it “life insurance for our continuously growing microservices environment." They found that Conductor cuts in half the time it takes to detect and resolve a Dapr issue. Read the case study here.
• An industry-leading US health benefit funding and payment solutions provider, relies on Diagrid for consistent open-source guidance around Dapr usage in their Dotnet core platform. The customer success team has provided many proof-of-concepts (POCs) to showcase functionality of various Dapr APIs integrating across their Kubernetes environment. For some open-source examples of this, check out the Diagrid Labs repository here.

Here are a few ways in which you might benefit from Dapr Open Source Enterprise Support:

24/7 Production Support

Diagrid provides round-the-clock Dapr production support with a guaranteed one-hour response time for critical issues. This ensures that any disruptions are promptly addressed, minimizing downtime and maintaining application availability. Developers can rely on immediate assistance, allowing you to focus on building features without the constant concern of potential system failures.

CVE Resolution

Diagrid offers fast patching of security vulnerabilities with a guaranteed service-level agreement based on the Common Vulnerability Scoring System (CVSS). Our dedicated Open Source Engineering team prioritizes critical fixes, ensuring Dapr and the associated SDKs projects remain secure and up-to-date. This proactive approach alleviates the burden on developers to monitor and address security threats independently.

Dapr Open Source Expert Guidance

Dapr’s open source community is active and engaged, but troubleshooting production issues on your own can be challenging and time-consuming. Diagrid provides comprehensive guidance and technical expertise for Dapr, helping teams debug issues, optimize configuration, and resolve performance bottlenecks. Unlike community forums, Diagrid’s support engineers deeply understand the inner workings of Dapr and can provide faster, more accurate resolutions allowing developers to work quicker and more confidently knowing they have a direct help line. 

Architectural Reviews & Training

Successfully adopting Dapr requires more than just fixing issues as they arise–it requires architecting solutions that scale. Diagrid offers proactive architectural design reviews and customized training workshops, helping teams design event-driven and microservices architectures with built-in best practices. The customer success engineering team has developed hands-on workshops that allow users to dive deep into the APIs of their choice, whether optimizing state management, securing service-to-service communication, or implementing observability. Developer and operations teams alike benefit from expert evaluation and recommendations, ensuring your distributed systems are resilient and future-proofed. For a taste of the content provided, check out the hands-on Dapr Workflow Workshop here.

Diagrid Dapr Distribution for Enterprise (D3E)

The Diagrid Dapr Distribution for Enterprise (D3E) is a customized Dapr distribution that has additional security features and is optimized for large-scale Kubernetes deployments. 100% compatible with Dapr OSS, D3E comes with signed binaries and exclusive features such as namespaced installations, minimized RBAC permission options, and integration with Dynatrace. These features are designed for the enterprise as they enhance resource isolation, access control and observability, providing a robust foundation for development and operations.

Conductor: Simplifying Dapr Admin in Production

Managing Dapr in production requires effective operational tools. Diagrid Conductor allows you  to reduce the operational burden of running Dapr in production, ensuring Kubernetes clusters are configured optimally while allowing teams to focus on more high-value tasks. Features like automated Dapr upgrades, certificate rotations, and continuous monitoring of best practices streamline operations. Operations teams benefit from reduced manual intervention, leading to increased productivity and system reliability.With Conductor, teams can rapidly 

• Achieve Operational Excellence: Automate operational tasks, schedule upgrades and canary releases, and adopt a set of best practices with Conductor Advisor. Reduce costs by up to 80% with Advisor’s continuous monitoring and optimized resource settings for sidecars and apps.
• Reduce Security Risks & Downtime: Achieve zero-downtime certificate rotations, receive critical alerts, and visualize over 150 metrics to reduce incident discovery time by up to 70%.
• Develop & Troubleshoot Faster: Adopt dynamic application topology and Dapr runtime insights. Streamline Dapr resource creation with Conductor’s Component and Policy Builders.

How Can Diagrid Help You?

Dapr Open Source Enterprise Support customers include automotive tech companies, financial institutions, top healthcare providers, and more.

If you’re ready to take your Dapr-powered applications to the next level, consider how Dapr Open Source Enterprise Support can help you build distributed systems with confidence and scale with ease.

‍Schedule time with our team to evaluate your application development goals and how Diagrid can help with Dapr Open Source Enterprise Support.